Code of conduct and other important bits

Pinch Point Communications’ Code of Conduct

We take our responsibilities to clients, colleagues and suppliers seriously.

We want you to know what we stand for and how we like to work.

We will:         

  • Respect your business and its privacy.
  • Work hard to understand your business to ensure you get the best from us.
  • Say if the project isn’t one we’re able to help with, and where appropriate, recommend an alternative.
  • Be fair and honest with our response to your request.
  • Care about what we deliver, what the outcomes are and the legacy of our work.
  • Condemn racism, sexism, homophobia and discrimination on the basis of any individual’s colour, characteristics or background.
  • Pay our staff, suppliers, contractors on time (and in advance at Christmas).
  • Support charities close to our hearts, our official charities are The Winnie Mabaso Foundation and The Taylor Bennett Foundation (which our MD chairs).

We won’t:

  • Share your information with any third parties.
  • Compromise on the standard of work we provide.
  • Accept a project if it’s not the right fit, for us or you.
  • Enter into blind bids.
  • Accept rudeness to our staff or colleagues (we’ve left a client for those reasons before).
  • Use an ‘off the shelf solution’, we never recycle a strategy, plan or approach.
  • Make unrealistic promises on time or cost.
  • Forget to enjoy some downtime with our clients, colleagues and suppliers when appropriate to do so.

Code of Conduct Policy – Modern Slavery Act 2015

Our zero-tolerance approach to modern slavery and human trafficking is communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and as appropriate thereafter.

Our team is encouraged to raise concerns about any issue or suspicion of modern slavery in any of our supply chain procurement processes, at the earliest possible stage.

Chartered Institute of Public Relations Code of Conduct

In addition to our own code, our MD was President of the CIPR in 2015 and is an elected Fellow; we are all bound by the its Code of Conduct:

  • Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.
  • Deal honestly and fairly in business with employers, employees, clients, fellow professionals, other professions and the public.
  • Respect, in their dealings with other people, the legal and regulatory frameworks and codes of all countries where they practise.
  • Uphold the reputation of, and do nothing that would bring into disrepute, the public relations profession or the Chartered Institute of Public Relations.
  • Respect and abide by this Code and related Notes of Guidance issued by the Chartered Institute of Public Relations.
  • Encourage professional training and development among members of the profession in order to raise and maintain professional standards generally.

Terms and conditions

A signed purchase order or PO number is required before work can start; or a written agreement must be received from the client. 

Our fees do not include VAT or expenses. VAT is charged at 20%. Mileage is charged @45p/mile, or standard train fare; hotels with prior written agreement.

Our payment terms are 14 days from invoice date, late payment will incur late payment fees, unless alternative written terms are agreed in advance. 

Pinch Point Communications reserves the right to submit interim invoices, upon agreement. 

Invoices to be paid via BACS transfer, unless alternative arrangements are agreed in advance. 

If a client terminates or suspends the project, the hours worked will still be payable, including any expenses incurred. 

Any creep, additional hours, scope of work etc., will be chargeable. No additional work will be undertaken without a commitment to additional costs.

Unless stated to the contrary, the client agrees to be listed on our website.

Privacy statement

This website is operated by Pinch Point Communications. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy carefully because it contains information about how and why we may collect, store and use any personal information you share with us.

Personal information

Our website allows you to communicate with us using an online form, and we will respond using the detail supplied. The email response or confirmation may include your personal information. We cannot guarantee that our emails to you will be secure from unauthorised interception.


This site contains links to other sites that provide information that we consider to be interesting.

Pinch Point Communications is not responsible for the privacy practices or the content of such sites.


If you contact us via the online form, we may send you information about our services from time to time. Such information could be provided by email, post or via a telephone call.

Information security

Any information you provide will be held securely and in accordance with the Data Protection Act 1998.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Pinch Point Communications, writing to

Resources & further information

Overview of the GDPR – General Data Protection Regulation
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003